Refund Policy

Effective Date: 12/05/2023

This Refund Policy governs the terms and conditions for requesting and processing refunds for products or services provided by Favar Marketing UG, a software and consulting business ("we," "us," or "our"). We strive to provide our customers with excellent products and services, and we want to ensure a fair and transparent refund process. By making a purchase or engaging our services, you acknowledge and agree to the terms outlined in this Refund Policy.

  1. Eligibility for Refunds Refunds may be considered under the following circumstances:
  • Product Defects: If a product purchased from us is defective or does not meet the agreed-upon specifications, we will evaluate the issue and may offer a refund or replacement.
  • Service Non-Delivery: If we are unable to deliver the agreed-upon services within the specified timeframe or fail to provide the services as outlined in the contract, we will assess the situation and may offer a refund.
  • Dissatisfaction: If you are dissatisfied with our products or services, we encourage you to reach out to us to discuss your concerns. We will evaluate the situation on a case-by-case basis and may offer a refund or alternative resolution.
  1. Refund Request Procedure To request a refund, please follow these steps:
  • Contact our customer support team at [contact information] within [number of days] days of the purchase or completion of services, providing details of your refund request.
  • We may require additional information or evidence to support your refund claim, such as order details, product documentation, or service agreements.
  • Our team will review your request and respond to you within a reasonable timeframe to inform you of the refund decision and any further actions required.
  1. Refund Processing If your refund request is approved, we will process the refund according to the original payment method used for the purchase. Please note the following:
  • Credit Card Payments: Refunds will be issued to the original credit card used for the purchase. The refund processing time may vary depending on your financial institution.
  • Bank Transfers: Refunds for payments made via bank transfers will be processed by returning the funds to the originating bank account.
  • Other Payment Methods: For alternative payment methods, we will work with you to determine the most appropriate refund process.
  1. Non-Refundable Items or Services Certain items or services may be exempt from refunds, including:
  • Downloadable or digitally delivered products that have been accessed or used.
  • Services that have been substantially completed.
  • Customized or personalized products or services.
  • Products or services explicitly stated as non-refundable at the time of purchase.
  1. Changes to this Refund Policy We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates. Your continued use of our products or services after the posting of any changes constitutes your acceptance of such changes.

If you have any questions or concerns regarding this Refund Policy or need assistance with a refund request, please contact our customer support team at [email protected].

Please note that this is a generic Refund Policy. It is important to consult with legal professionals to ensure that your specific business practices and legal requirements are adequately addressed in your Refund Policy.